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Fundamental Breakthroughs In Performance Require Fundamental Changes.

Performance or Results are driven by the behaviors of people and systems. Behaviors, including the decisions made by workers, managers, and executives, can either add value or detract from value as perceived by the customer and market. Creating breakthrough changes in performance requires that desired performance is clearly defined to allow complete focus on building value creating capabilities and eliminating other activities. With a clear performance objective and measures, the contribution of different processes, groups, technologies, and investments can be objectively assessed and an operational strategy and change road map can be created. Stokes Evans helps to create breakthroughs at the enterprise, department, or individual business program level by facilitating an honest review of current perfomance, the clear definition of future performance, and the appropriate analysis and planning necessary to implement sustainable, measurable performance change.



Defining Value and Performance.


A shared undersanding of how the output of an organization will be valued by its customers is necessary before any discussion of breakthrough performance improvement can begin. Tools like Customer Value Mapping help to visualize what really matters, what doesn't matter, and what is marginally valuable and to create consensus that the entire team must work together to achieve enterprise success. Linking budget, human resources, assets, and other resources to outcomes also helps to identify the relative strategic importance of legacy and evolving business components and technologies.


Linking Outcomes to Process.


The organizational structure of an organization is useful for command and control - everyone needs a homeroom. A process-centric view, or Enterprise Process Model, directly tied to outputs and outcomes is often more helpful when identifying performance drivers and detractors. Applying the principals of LEAN Six Sigma and other process analysis and improvement techniques at the enterprise level helps identify organizational trade offs and resource sinks. An idealized process structure, organizational structure,and performance model can be developed to represent a new operating model,


Transformational Change.


Changes in strategy and operations can only produce results if they are properly implemented and supported by incentives and tools to ensure sustainability. Stokes Evans will work elbow to elbow with clients to "teach by doing" and gradually shift the responsibility for change to all client personnel. Demonstrating the effectiveness of changes and empowering workers to take ownership of continuous improvement is a powerful approach to augment traditional communication-centered change management. We also wokr with leaders to develop compelling infographics, videos, written guides, and speeches to engage all stakeholders.


Of course, all of this change effort is wasted if results do not improve significantly. Defining measures and metrics, incorporating measurement and analysis into daily activities, and creating a culture where results matter and people are rewaded for improving results are all important elements to achieving breakthroughs.





Stokes Evans Services

Our Services Revolve Around Creating Customer and Company Value.
We find that many organizations have become inwardly focused and distant from their customers and customer needs over time. A clear understanding of customers and their changing expectations is the foundation for making good business decisions to drive revenues, margins, market share, relevance, and growth options.

Our proven methods help to pull all elements of value and growth together into a holistic solution. Our Executive Support, Sustainable Improvement, and Business Intelligence services all provide specialized surge capacity to fill out short-term requirements during a transition or transaction.


Browse our Services:

Value Acceleration

All organization have unrealized performance potential hidden by inefficient processes, unclear strategy, and unnecessary complexity. We help identify and unlock value quickly while creating a sustainable enterprise. Our Value Acceleration services include:

  • - Enterprise Process Mgmt
  • - Value Proposition & Brand
  • - Blue Ocean Strategy
  • - Executive Value Dashboard
  • - New Ventures & Start Ups
Growth Strategy

An effective plan based on real customer value insight is the best foundation for sustainable growth. Stokes Evans helps clients identify, assess, and prioritize opportunities to deliver more customer value. Our Growth Strategy services include:

  • - Customer Value Alignment
  • - Strategic Road Mapping
  • - Globalization
  • - Acquisition Strategy & Integration
Executive Support

Stokes Evans provides hands on support to executives dealing with tough issues they typically face alone. We also help fill gaps on the executive team during times of transition. Our Executive Support services include:

  • - Executive Alignment
  • - High Consequence Desicions
  • - CEO / CIO Advisory
  • - Interim Management
Performance Breakthroughs

Incremental improvements and reactive adjustments in strategy are often just not enough to remain competitive or relevant. Bold moves into new areas and fundamental changes to processes and business model are often required. Stokes Evans helps identify and asses new, higher valued market positions - opening up expanded opportunities for both growth and differntiation. We also help develop strategies to free up scarce resources and pursue these opportunities. We help change the behaviors that drive great results with thoughtful implementation and sustainment support.

Our Performance Breakthrough services include:

  • - Blue Ocean Strategy
  • - LEAN Six Sigma
  • - Enterprise Process Mgmt
  • - Transformational Change
Market Intelligence

Good decisions require access to the best information. Stokes Evans invests the time and energy necessary to make certain we are asking the right questions and looking in the right places for answers to develop useful insights. Our Market Intelligence services include:

  • Voice of the Customer
  • Market Assessment & Entry
  • Competitive Intelligence
  • Technology Road Mapping
Organizational Optimization

The performance of every organization is dependent upon the results driven by the behavior of its employees, partners, customers, and executives. Stokes Evans identifies and implements organizational, skill and competency, reward system, and measures necessary to create and sustain positive change.

Our Sustainable Change services include:

  • Change Leadership
  • People & Culture
  • Process Innovation
  • Metrics
  • Systems & Incentives
  • Continuous Improvement


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